You'll own it — talk to us

Sovereign Support Desk

For: SaaS and services teams running customer support in-house — ticketing, SLAs, and knowledge base on infrastructure they own, without per-seat billing. A running platform on day one, with a scoped AI Agent template for every module below — kept in line by the Sovereign AI Knowledge Kit, so Cursor, Claude, and Copilot keep shipping code that fits the architecture instead of losing weeks to drift.

What's in the package

A running, branded platform on your own infrastructure.

A running, branded product on your own Cloud Run, GitHub, and database — sign-up, sign-in, invites, roles, admin console, and audit trail already working on day one, on top of the sovereign 4-layer architecture (Users, Companies, Workspaces, Modules). Yours to own — no vendor in the middle.

  • Setup & branding tooling — provision your environment and skin the platform with your name, colors, and logo before your first commit
  • Sample data on day one — demo Users, Companies, and Workspaces already populated, so you can explore before you build
  • Built for AI, built for audits — documented interfaces that keep AI-generated code in bounds, and the same access checks SOC 2 and ISO 27001 reviewers look for. See the Architecture page.

Scale profile

Who you are in this
The operator running the support organization — fielding tickets across every channel
Scales into millions
Tickets, messages, and customer interactions over time
Scales into thousands
End customers, support agents, teams, and knowledge articles
What matters most
Ticket routing, SLA tracking, and one identity per customer across email, chat, phone, and portal

Sovereign AI Knowledge Kit

Every module, with its own AI Agent — all included.

Each module ships as a working template with a scoped AI Agent already wired to it, both built on the Standard Module Interface. That's what keeps Cursor, Claude, and Copilot generating code that fits the Sovereign Support Desk architecture instead of drifting — saving the weeks most teams spend writing and re-writing that guardrail logic by hand.

Knowledge Base

searchable articles, per-workspace publishing, versioning

AI Agent

Knowledge Base Agent

drafts article updates from resolved tickets and flags outdated articles

SLAs

response and resolution targets by ticket priority, with breach alerts

AI Agent

SLAs Agent

flags at-risk tickets before they breach and drafts escalation notes

Customer Portal

customers open tickets, check status, and read articles under your domain

AI Agent

Customer Portal Agent

answers customer questions instantly from your own knowledge base and escalates only what it can’t resolve

Agent Mobile App

tickets, replies, and status updates from the field

AI Agent

Agent Mobile App Agent

drafts reply suggestions for support agents, grounded in ticket and customer history

Live Chat

in-product chat that opens tickets automatically

AI Agent

Live Chat Agent

handles first response and opens a ticket automatically when a human is needed

Ready to own Sovereign Support Desk?

Talk to us about your build, or see how Sovereign Pre-Builts are priced.

You'll own it — talk to us →See pricing →

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Get started with Sovereign Support Desk.

Tell us a little about what you're building and roughly when you need it.