What’s in the package: a running, branded software product on your own Cloud Run, GitHub repos, and database — with sign-up, sign-in, invites, teams, roles, admin console, audit trail, and notifications already working on day one. Underneath it, the sovereign 4-layer architecture (Users, Companies, Workspaces, Modules) that every module you (or Cursor, or Claude, or Freshify) build next snaps into cleanly. Yours to own — no vendor in the middle, no per-seat tax. Every package ships with:
- Setup Wizard — CLI that provisions your environment, database connection, and Google Cloud services in under 30 minutes
- Branding Configurator — CLI that skins the platform with your name, colors, and logo
- Sample Data Seeder — log in on day one to a platform with demo Users, Companies, and Workspaces already populated
- Sovereign architecture, ready for AI — clean module boundaries and documented interfaces designed so AI-generated code doesn’t drift. Pair with the Sovereign AI Build Kit to add Cursor rules, agent instructions, and the module scaffolding prompt library.
- Architecture Documentation — README, deploy runbook, the 4-Layer Model, the SMI overview, and the canonical 20 Anti-Patterns your engineers (and Series A reviewers) can read against the code. The full SMI spec, conformance suite, and module template ship with the Sovereign AI Build Kit.
Scale profile
- Who you are in this
- The operator running the support organization — fielding tickets across every channel
- Scales into millions
- Tickets, messages, and customer interactions over time
- Scales into thousands
- End customers, support agents, teams, and knowledge articles
- What matters most
- Ticket routing, SLA tracking, and one identity per customer across email, chat, phone, and portal
Build and add your own modules like:
- Knowledge Base — searchable articles, per-workspace publishing, versioning
- SLAs — response and resolution targets by ticket priority, with breach alerts
- Customer Portal — customers open tickets, check status, and read articles under your domain
- Agent Mobile App — tickets, replies, and status updates from the field
- Live Chat — in-product chat that opens tickets automatically
Vibe-code them yourself on the sovereign architecture, or have Freshify build them as Custom Modules →