Sovereign Support Desk Edition
Replaces: Zendesk, Freshdesk, Help Scout, Intercom support tier
- Foundation (Users, Companies, Workspaces, Comms)
- Tickets module — multi-tenant ticketing with categories, priorities, SLAs, assignment
- Knowledge Base module — articles, categories, multi-tenant publishing, search
- Conversations module — threaded customer conversations, email + SMS ingestion via Comms
- Agent routing module — round-robin and skill-based routing rules
- Customer-facing portal module — customer login, ticket submission, ticket tracking, KB browsing